REFUND POLICY
Last Updated: August 30, 2026
Thank you for shopping with InviteGarden.
Because our products are digital downloads and editable Canva templates, we have a specific refund policy designed for digital products.
1. DIGITAL PRODUCTS
All products sold on InviteGarden are digital products.
Depending on the product, your purchase may include a downloadable PDF, Canva template access link, or instructions for accessing and editing your purchased template.
No physical product will be shipped.
2. GENERAL NO-REFUND POLICY
Due to the digital nature of our products, purchases are generally non-refundable once the digital product, download file, or Canva template access information has been delivered.
Once a digital product has been accessed or downloaded, it cannot be physically returned.
3. BEFORE PURCHASING
Please carefully review the product listing, preview images, design, theme, size, and included files before completing your purchase.
If you have any questions about a product before purchasing, please contact us at:
support@invitegarden.com
4. CANVA TEMPLATE ACCESS ISSUES
If you purchased a Canva template and the template link is missing, incorrect, or does not provide access to the purchased design, please contact us.
We will make reasonable efforts to provide the correct access information or help resolve the issue.
5. DAMAGED, INCORRECT, OR MISSING DIGITAL FILES
If you receive an incorrect or incomplete digital file, or if an expected download or template access link is missing, please contact us as soon as possible.
Please include your order information and describe the problem so we can investigate and provide appropriate assistance.
6. DUPLICATE PURCHASES
If you accidentally purchase the same digital product more than once, please contact us before making any additional changes to the purchased files.
Duplicate-purchase requests will be reviewed individually.
7. REFUND EXCEPTIONS
Although digital purchases are generally non-refundable, InviteGarden may consider a refund or another appropriate resolution in exceptional circumstances, such as a verified technical issue that prevents delivery or access to the purchased product and cannot reasonably be resolved.
Any refund decision will be made at the discretion of InviteGarden and in accordance with applicable law.
8. HOW TO REQUEST HELP
If you experience a problem with your order or digital product, please contact us at:
support@invitegarden.com
Please provide:
• Your name
• Email address used for the purchase
• Order information
• Product name
• A description of the issue
Providing sufficient information helps us resolve the issue more quickly.
9. REFUND PROCESSING
If a refund is approved, the refund will generally be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
10. THIRD-PARTY SERVICES
Some InviteGarden products use Canva for editing.
InviteGarden is not responsible for service interruptions, account restrictions, technical problems, or changes made by Canva or other third-party services.
If the issue is related to accessing a purchased InviteGarden template, please contact us first so we can determine how to assist you.
11. CHANGES TO THIS REFUND POLICY
InviteGarden may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
12. CONTACT US
If you have questions about this Refund Policy or need assistance with a purchase, please contact us:
Email: support@invitegarden.com
Website: invitegarden.com
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Digital Birthday Invitation Templates